Andy has been a member of BT's Executive Committee since March 1995, and before taking on his current role as Group Director Strategy and Development, he was responsible for Strategy, Planning, Pricing, Total Quality Management, Information Strategy and Objective Setting.

Prior to this, Andy was Director UK Customer Field Services with a Division of 50,000 people. The division provided installation and repair services to all BT's personal and small business customers, as well as providing exchange line services to BT's major business customers, and built and maintained the access network over which BT delivered the vast majority of its services.

Andy has led many major change programmes, including Payphone Serviceability, DQ Charging, introducing Customer Options for Telephony Pricing and the launch of ISDN, VPN/VPS (Centrex) and Advanced Linkline. He was also heavily involved in negotiations with Oftel over the introduction of competition and the last three price cap negotiations.

Andy has spent 12 years at BT. Prior to that he was at Shell and Deloitte Haskins & Sells.